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Customer Service

YOUR BENEFIT

A significantly improved Customer Service level will sustain old and attract new customers

PROGRAM OBJECTIVE
  • Gear your organizations' mind towards the Customer
  • Develop an 'Internal Customer' mindset inside the company to prepare for excellent external Customer Service
  • Investigate new Customer Service opportunities
TARGET GROUP Everybody in the Organization
TOPICS COVERED
  • The customer oriented company structure
  • The role of the company's Customers
  • New Customer Service opportunities
  • Evaluation of the current level of Customer satisfaction
DURATION 1 day