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We try to be different

OUR 10-STEP APPROACH TO A NON-STANDARD CUSTOMER REQUEST:
  1. You tell us what you want
  2. We ask you 1.000 questions
  3. You answer our questions
  4. We ask you more questions
  5. You give us more answers
  6. We summarize your needs and what we can do for you
  7. You confirm (or correct) our way of looking at it
  8. Only now we assemble the workshop
  9. You confirm (or correct) our proposal
  10. Only now we run the workshop
THE RESULT: You get what you needed (and not what we have)
CUSTOMERS SAY:

"You are the first ones who understood our problem!"

"That was exactly what we needed!"

"Now I understand, why you have asked me so many things before the workshop!"